Eligibility window
Request a return within 30 calendar days of confirmed delivery. To qualify, an item must be unused, unwashed, free of odors or damage, and returned with its original care card and packaging where reasonably possible.
Non-returnable items
Custom, personalized, and made-to-measure items are final sale unless they arrive damaged, defective, or materially different from the approved order details.
Gift cards, digital patterns, and items marked final sale before checkout are not eligible for return. This does not limit rights that cannot be excluded under applicable law.
Damaged or incorrect orders
Email us within seven days of delivery with your order number and clear photos of the item and packaging. If we confirm a defect or fulfillment error, we will offer a replacement, repair, or full refund and cover reasonable return shipping.
Refund timing
We inspect authorized returns within three business days of receipt. Approved refunds are sent to the original payment method.
Most payment providers post refunds within 5–10 business days. Your bank or card issuer controls the final posting time.
Cancellations
Ready-to-ship orders may be canceled before fulfillment begins. Custom orders may be canceled within 12 hours; after that, material and labor costs may already have been incurred. Contact us as quickly as possible.
How to request a refund
Email support@loopandloom.shop with your name, order number, item, and reason for the request. We respond within two business days with instructions or any questions needed to resolve the request.